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Meeting-place of all the talents
img employmentAs success breeds success, the ACTIA Group is the meeting-place of many talents. Engineers, technicians, sales staff, administrators... so many skills combine together in the same business project. And like the Company, every employee is driven by a pioneering, creative spirit and so contributes his or her stone to the building; because it really is people who make the ACTIA Group's success.
Doing and innovating at the four corners of the globe
Joining ACTIA is primarily joining a group that is able to cultivate differences in the same project and same corporate endeavour. Between team spirit and individual initiative, ACTIA enables them all to find a sense of balance by offering international career prospects.
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Job summary

Reference :
Location :
Toulouse, France, Europe
Career Level :
2 ans d'expérience requis
Education :
Job type :
Full time

Technicien support technique H/F

About this job

Au sein du Département Aftermarket, Business Unit Véhicules Connectés, vous assurez le support technique pour les utilisateurs de nos solutions télématiques :

  • Répondre aux demandes des clients,
  • Caractériser les problématiques, et apporter la solution adéquate,
  • Suivre les incidents et dossiers en cours de traitement,
  • Apporter un conseil client pour l'utilisation des solutions,
  • Paramétrer et suivre les comptes clients équipés de la solution back-office,
  • Suivre les flux de données à partir des outils de contrôle
  • Dépanner le cas échéant le matériel par téléphone ou lors de la prise de main à distance,
  • Renseigner chaque appel pris en charge dans la base informatique,
  • Transmettre toute information permettant d'améliorer un équipement ou déclencher une action corrective.

Vous travaillez dans le respect des processus applicables, dans une démarche d'amélioration continue.

  • Formation et langues

Bac + 2 informatique
Anglais technique souhaité

  • Expériences et Compétences

Minimum 3 ans d'expérience sur poste similaire
La connaissance des véhicules industriels connectés, de l'électronique embarquée ou du domaine automobile est appréciée
Maitrise des outils de bureautique

  • Qualités Personnelles

Autonomie et rigueur
Très Bon relationnel
Sens du service client


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picto checkMore than a requirement, quality is one of the ACTIA group's true values, and is shared by all its employees in a certified environment. Our experience and our expertise in the automotive and aeronautics sectors mean that our hardware and software designs provide a high level of quality.


picto ampouleSince it was founded in 1986, ACTIA's spirit and policy of innovation have kept the group a length ahead of the competition. The inventor of electronic diagnostics and a pioneer in the field of vehicle architecture, particularly multiplexed architecture, ACTIA innovates across its skills spectrum to stand out from the crowd, remain independent and maintain its leading position in the field.


picto clientService is an integral part of ACTIA's culture. It is rooted in the group's international dimension, which provides each and every one of our customers with local support that's synonymous with proximity, fast response and flexibility. There's a special ACTIA service for each of our products, systems and solutions that answers our customers' needs closely.

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